DescriptionThe Executive Office Intern provides high-level administrative and operational support to the General Manager and the Hotel Leadership Team. This role is designed for a future leader who wants to understand the complexities of hotel management, including financial performance, guest satisfaction (Heart Beat), and stakeholder management.Key Responsibilities:1. Administrative Support to the General Manager
Manage the GM's calendar, including scheduling high-priority meetings and coordinating travel arrangements.Prepare agendas, take minutes during HOD meetings, and follow up on action items.Draft professional correspondence in English to VIP guests, corporate offices, and hotel owners. 2. Guest Relations & VIP Handling
Monitor guest feedback through IHG's "Heart Beat" system and assist the GM in drafting personalized responses to high-profile reviews.Coordinate the arrival of VIP guests, ensuring their preferences are met and personalized welcome amenities are arranged.Assist in conducting "Quality Walks" with the GM to ensure the property meets brand standards. 3. Strategic Projects & Reporting
Assist in compiling data for monthly and quarterly owner reports.Conduct market research on local competitors and industry trends to support the GM's strategic decisions.Manage special "Ad-Hoc" projects, such as sustainability initiatives (IHG Green Engage) or community CSR programs. 4. Inter-Departmental Liaison
Act as a point of contact for department heads to ensure the smooth flow of information to the Executive Office.Assist in organizing management retreats, town hall meetings, and internal leadership events.