About the job French Customer Advisor - AveiroRESPONSABILITIES:Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, e Commerce reviews) channels.Respond appropriately to customer escalations and elevate issues and customers to higher tiers of support as defined and documented. Respond to inbound customer requests, document relevant case informationREQUIREMENTS:Native or near native level of FrenchGood level of English (it will be to work in an international company)Microsoft Office KnowledgeDynamic and ProactiveExperience with attending customers will be a plus