Job Opportunity
* We are seeking a Customer Support Specialist to work with our clients.
Key Responsibilities:
* Responding to client inquiries about account administration and order follow-up.
* Assisting customers with billing and payment issues.
* Providing solutions to customer escalations and guiding them through correct processes.
* Keeping customers updated on the status of their requests and resolutions.
* Offering after-sale support for order tracking and payment follow-up when needed.
* Participating in team missions to support customer loyalty programs.
* Understanding and promoting the company brand to current and future customers.
* Maintaining a strong, trustworthy image of the company's customer support experience.