French E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus Job Openings French E-Commerce Customer Support in Lisbon - 3000 Euros Welcome BonusAbout the job French E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus Launch Your Journey in E-Commerce Support!Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering top-tier service, this non-call-based support role is your ideal opportunity to shine.Role Overview:As anE-Commerce Customer Support,you'll be a vital touchpoint for users of a leading global e-commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.Key Responsibilities:Respond to customer inquiries with professionalism and warmth — primarily through digital channelsResolve issues forbuyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform toolsGuide users through platform features like cancellations, returns, and account updatesWork cross-functionally with internal teams to deliver timely and accurate support solutionsEscalate challenging or sensitive issues appropriately and efficientlyConsistently meet quality benchmarks and turnaround expectationsOfferclear, solution-focused guidanceto enhance the customer journeyStay current on platform policies, feature updates, and e-commerce best practicesRequirements:Fluent in French (C2 level)EU Citizenship or Portuguese Residency Card0-1 year of experience in customer supportStrong leadership, analytical, and communication skillsEagerness to learn and growWhy Join Us:Attractive Salary: Competitive compensation that values your skillsPerformance Bonus: Recognizing your achievementsMeal Allowance: Covering your daily mealsTransportation Support: Assisting with commuting costsRelocation Package: Assistance to make your move smooth and stress-freeOnsite Work:Engage and grow in a collaborative office environmentReady to take the next step? Apply today and be part of a team that values innovation and excellence!#J-18808-Ljbffr