Sales Development Representative (SDR) - Inbound
Job title: Sales Development Representative (SDR) - Inbound
Location: Remote
Schedule: 9:00 am - 6:00 pm ET (Mon–Fri) | 14h00 - 23h00 WET (Mon–Fri)
Employment type: Full-time
Inbound SDR focused on reply handling + qualification + booking (multi-client inboxes, zero-tolerance routing accuracy).
Compensation (OTE):
Structure: base + performance tied to qualified calls booked and show rate (quality over calendar stuffing).
About Virtus Medium
Virtus Medium builds and runs high-volume cold outbound systems for B2B companies. For qualified clients, we deploy enterprise infrastructure designed to send 250,000+ emails/month per client and convert replies into 25–50 qualified calls/month, with a dedicated SDR layer focused on show rate and quality. Across clients, we've generated $21M+ in pipeline and 2,000+ opportunities - and just last month we sent 1,000,000+ outbound emails.
About the role
We run cold outbound campaigns in our clients' names. Your job is to convert inbound replies into qualified, scheduled sales calls on our clients' calendars.
You'll manage multiple client inboxes simultaneously. This role is high-precision: speed matters, context switching is constant, and there is zero tolerance for calendar/routing mistakes.
This role has two tiers:
What you'll do (Tier 1 – required from day 1)
- Inbox management & reply handling
- Monitor multiple client inboxes and respond quickly () during coverage hours
- Categorize replies (positive, objection, wrong person, bad timing, unsubscribe)
- Keep tone aligned with each client's brand (professional, human, conversational)
- Use "One-and-Done" where possible: resolve threads cleanly without unnecessary back-and-forth
Qualification (momentum-first)
- Ask the minimum questions needed to determine fit + next step
- Route correctly: book, nurture, or disqualify
- Escalate edge cases outside SOP (legal threats, press, partnerships, sensitive complaints)
Appointment setting & calendar coordination
- Book calls on the correct client calendar, handle time zones, propose times, and confirm details
- If no slots exist, coordinate with the client/internal team to open time or reroute
- Send confirmations and reschedule flows to protect the show rate
- Follow up warm threads until booked, disqualified, or moved to nurture
- Re‐engage "not now" leads according to SOP and timing
CRM hygiene
- Log every interaction, status, key context, and next step in the CRM
- Create clean handoff notes: thread summary + what matters + what to do next
Not your responsibilities
- Writing outbound cold email copy from scratch
- Scraping leads/list building
- Closing/running sales calls
- Client relationship management (beyond necessary scheduling/clarification)
Tier 2 (earned after Tier 1 is stable for 2–4 weeks)
Templates, SOPs, process improvements
- Build and maintain client-specific reply templates (by reply category + offer)
- Update SOPs as new edge cases appear
Reporting & insights
- Weekly insights beyond metrics: objections, ICP mismatch signals, offer confusion, competitor mentions, "not now" patterns
- Flag quick wins that increase conversion (better first responses, tighter qualification, improved reminder flows)
Performance scorecard (how you'll be measured)
Speed
Book show rate baseline first, then improve monthly
Conversion
- Qualified booked call rate: tracked weekly (rules provided per client)
Execution
- Daily warm follow-ups: volume-based target (typical range 30–70/day)
- Inbox zero: all threads responded to/routed/scheduled/nurtured daily
- Calendar & routing accuracy: zero tolerance (wrong calendar, time zone, contact, or context = critical error)
Qualifications
- Excellent written + spoken English (clear, direct, human; no corporate fluff)
- Exceptional attention to detail + context switching (zero tolerance for mixing messaging/calendars/positioning across accounts)
- Experience in appointment setting / inbound SDR / customer-facing email handling
- Comfortable with CRMs + calendars
- Strong judgment: knows when to follow SOP vs. escalate
- Calm under pressure; handles objections and hostile replies professionally
- Disqualifies decisively when fit criteria aren't met (booking unqualified calls is a failure)
- Process-minded: improves systems once execution is stable
Reply standards (used for coaching, audits, performance reviews)
- Concern
- Educate & Empower
- One-and-Done
- Timeliness
- Direction & Momentum (every reply advances toward book / disqualify / time-bound follow-up)
Hiring process
- Short async assessment (ChatGPT allowed): reply to realistic inbound threads + a quick qualification/research task
- Loom video (required, submitted at the end of the assessment): 2–3 minute introduction in English
- Interview call: live roleplay + live routing/context-accuracy scenario
- Decision
To apply
- Apply via LinkedIn and complete the short async assessment (instructions provided after applying).
- At the end of the assessment, you'll be asked to include: Confirmation of your availability to work 9:00 am – 6:00 pm ET (Mon–Fri)
Reminder: OTE €1,500–€2,200/month. Applications require completing the assessment and submitting a Loom link.
Referrals increase your chances of interviewing at Virtus Medium by 2x
Get notified about new Sales Development Representative jobs in Portugal.
#J-18808-Ljbffr