Grow Your Career in E-Commerce Customer Experience — LisbonAre you passionate about helping customers, solving problems, and creating smooth online shopping journeys? Join our team as a Customer Specialist and make a meaningful impact by supporting customers throughout their buying experience while delivering top-quality service.Role OverviewAs an E-Commerce Customer Specialist, you will assist customers with inquiries related to online orders, products, payments, deliveries, and returns. Your work will help ensure a seamless and enjoyable shopping experience while upholding high customer service standards.Key ResponsibilitiesCustomer Support:Assist customers via phone, chat, or email with questions about orders, products, payments, shipping, and returns.Order Guidance:Help customers navigate the purchasing process, including placing orders, tracking deliveries, and providing post-purchase support.Issue Resolution:Address customer concerns efficiently while maintaining a positive and professional approach.Product Advice:Provide clear and accurate information on product features, availability, and promotions.Case Management:Escalate complex issues when necessary and ensure proper follow-up until resolution.Customer Experience:Deliver friendly, empathetic service that builds trust and encourages customer loyalty.Process Adherence:Follow company policies and service standards to ensure consistent, high-quality support.QualificationsLanguage Skills:Proficiency in Hungarian (C1/C2) and English (B2)Experience:0-1 year of experience in content moderation or a related analytical roleSkills:Strong communication, analytical mindset, and client-support abilityEligibility:EU citizenship or valid Portuguese residencyWhy Join Us?Performance Bonuses:Your results matter — and they're rewardedTransportation Allowance:We support your daily commute so getting to work is easierMeal Allowance:Daily meal support to keep you energizedFixed Shifts:Enjoy a stable schedule that helps you plan your life with clarityOnsite in Lisbon:Work in one of Europe's most vibrant capitals, in a collaborative environment where you can grow your skills fastIf you're looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.#J-18808-Ljbffr