Hotel Operations Manager
We are seeking a highly motivated and organized Hotel Operations Manager to oversee the day-to-day activities of our contact/reservations centre. The successful candidate will ensure seamless communication across all channels, delivering exceptional customer service experiences that drive loyalty and retention.
Key Responsibilities:
* Manage daily operations of the contact/reservations centre to meet revenue and occupancy targets.
* Supervise, motivate, and support the reservations and guest service team to maintain high standards of customer service.
* Ensure accurate reservation data, guest information, and reporting to inform business decisions.
* Identify opportunities for process improvement, efficiency gains, and enhanced guest experience.
* Collaborate with other departments to drive performance and achieve business objectives.
Requirements:
* Bachelor's degree in Hospitality, Business, or a related field (preferred).
* Proven experience in a contact centre or reservations role within the hospitality industry.
* Strong leadership, communication, and interpersonal skills.
* Proficiency in reservation systems, CRM tools, and MS Office.
* Analytical mindset with ability to monitor KPIs and drive performance.
What We Offer:
* Integration into a stable and solid company culture.
* A supportive and dynamic work environment that fosters growth and development.
* Competitive salary based on experience and qualifications.
* Ongoing training and development opportunities.