Customer Service Order Management – German speaker
Are you passionate about Customer Service Management and have experience in this area?
We are looking for our new Customer Service Order Management to integrate our team in the German market!
If you feel like this is up your speed, then you may be the person we are looking for!
The contract will be signed directly with the client.
Our client
Our client is a medical technology company that makes groundbreaking products, software, and solutions that enable healthcare providers to help their patients achieve extraordinary results.
What you'll do
Receive and distribute incoming customer orders; Communicate order entry and fulfillment issues with Sales and Customer Experience members as required; Ensure record accuracy by maintaining data integrity during the order entry process; Handles order management from entry to delivery and resolves complex customer billing issues, ensuring effective resolution and an improved customer experience; Collaborates and coordinates cross-functionally with Customer Care, Pricing Team and Accounts Receivable to ensure correct information; Identifies continuous improvement opportunities and provides feedback for process improvement and knowledge database updates; Provides support to other Care team members as needed; Follows up on internal holds pertaining to credits processed on behalf of customers; Intimately understand proper case handling process and can identify different business unit responsibilities.What you'll need
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum 2 years of experience in a customer service role; Proven track record driving process improvement initiatives; Experience working with ERP systems: Oracle, Agile and Salesforce preferred; Excellentwritten communication in English + one other European language; Excellentproblem-solving skills and mathematical reasoning; Accurate and timely execution; Ability to multi-task, embrace change and innovate in a fast-paced environment; Ability to analyze data to identify trends and root cause issues; Ability to adapt in a dynamic work environment and make independent decisions; Basic Excel skills; Represents the company professionally, ethically and morally at all times.Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work.
It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 14,000 employees for 67 markets, TP Portugal provides services in 37 languages.
With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions.
TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow.
Join our team and find your place at TP!
Apply now
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