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About Legacy Online School
Legacy Online School is an accredited US K-12 private online school serving families in 50+ countries. We issue a US High School Diploma and operate in a high-trust education market where communication quality, parent experience, and correct client follow-up are extremely important.
We have inbound demand and a growing admissions flow. As the number of leads, deals, and sales managers grows, we are looking for a QC Manager who will control CRM quality, monitor sales managers’ work in Bitrix24, identify process mistakes, push managers to correct them, and help maintain strong CRM discipline across the team.
IMPORTANT: Flexible 8-hour working day, Monday-Friday, with at least 4 hours of overlap with Eastern Time working hours, 09:00-17:00 ET, New York time.
Requirements
Required:
- At least 1 year of experience in a similar role: QC Manager, CRM Quality Control Specialist, Sales Quality Control Specialist, CRM Auditor, Sales Operations Specialist, or similar.
- Experience controlling sales managers’ work in CRM.
- Experience with Bitrix24 or another CRM system.
- Understanding of CRM logic: deals, stages, tasks, activities, comments, and follow-ups.
- Basic understanding of sales logic and client follow-up.
- Ability to identify CRM mistakes and record violations according to internal rules.
- Ability to push managers to correct mistakes and control that corrections are actually completed.
- Strong attention to detail and readiness to check a large number of deals daily.
- Ability to prepare short reports on mistakes, overdue activities, and CRM quality.
- English level sufficient for working with CRM notes, messages, internal communication, and reports.
Will be a plus:
- Experience in online sales.
- Experience in EdTech.
- Experience auditing calls, WhatsApp/SMS, email, or client communication.
- Experience working with SLA, KPI discipline, penalty systems, or internal quality standards.
- Experience controlling a team of sales managers.
- Experience specifically with Bitrix24.
Responsibilities
CRM audit and quality control
- Daily check of sales managers’ work in Bitrix24.
- Monitoring whether deals are managed according to the correct CRM flow.
- Checking deal stages, tasks, activities, comments, and follow-ups.
- Making sure every active deal has a clear next step.
- Controlling overdue activities and tasks.
- Checking real activity in deals: calls, WhatsApp/SMS, email, and follow-ups.
Mistake control and corrections
- Identifying CRM mistakes and recording violations.
- Messaging managers about identified mistakes and explaining what needs to be corrected.
- Setting deadlines for corrections.
- Rechecking deals after corrections.
- Controlling that each mistake is not only found, but actually corrected in Bitrix24.
Discipline control
- Checking that managers do not close tasks or deals without real client-related action.
- Controlling that deals are not moved without a call, comment, and clear next step.
- Checking that lost deal reasons are selected correctly.
- Tracking repeated mistakes by each manager.
- Recording violations according to the SLA / penalty system.
Reporting
- Preparing regular reports on mistakes, overdue activities, and CRM quality.
- Providing the manager with a list of sales managers who have systematic mistakes.
- Showing which mistakes were corrected, which are still open, and where there is a risk of losing a client.
Conditions
- Work with the US market and an international EdTech project.
- Participation in building CRM discipline and quality control in Legacy Online School.
- Fully remote work.
- Full-time schedule, 5/2, Monday-Friday.
- IMPORTANT: Flexible 8-hour working day with at least 4 hours of overlap with Eastern Time working hours, 09:00-17:00 ET, New York time.
- Work with Bitrix24, CRM discipline, SLA, sales quality, and operational control.
- Clear task management, reporting, and communication system.
- Compensation: from 1700$/month, fixed part + bonuses for speed and results.
