- Respond to customer inquiries via phone, email, chat, or social media - Resolve customer complaints and issues in a professional and timely manner - Provide accurate information about products, services, and company policies - Maintain detailed and accurate records of customer interactions - Escalate complex issues to the appropriate department when required - Follow company guidelines, quality standards, and performance metrics - Ensure high levels of customer satisfaction and service quality
Requirements
- C1 or higher level of French (written and spoken) - B2 or higher level of English (written and spoken) - Strong communication and interpersonal skills - Ability to handle customers with patience and empathy - Basic computer skills and familiarity with CRM systems (preferred) - Good problem-solving and multitasking abilities - Ability to work independently and as part of a team - Flexibility to work in shifts (if required) - Education: High school diploma required (Bachelors degree is a plus)
What We Offer
- Competitive salary and performance-based bonuses - Paid training and career growth opportunities - Supportive and multicultural work environment
#J-*****-Ljbffr