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Analyst i customer service

Palmela
Visteon Corporation
45 000 € - 55 000 € por ano
Anunciada dia 17 outubro
Descrição

Visteon
is advancing mobility through innovative technology solutions that enable a software-defined future.

Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities. In 2024, we recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business.

Role Overview & Key Responsibilities

* Integrate Customer Demand: Ensure accurate and timely incorporation of customer requirements into planning processes.
* Production Planning: Develop and maintain production schedules aligned with customer needs and business objectives.
* Forecast Analysis: Evaluate long-term customer forecasts, identify inconsistencies, and initiate corrective actions.
* Inventory Management: Monitor finished goods inventory, balancing inflows and outflows, especially during new program launches or customer downtime/shutdowns.
* Customer Engagement: Serve as the primary point of contact for daily customer interactions, ensuring clear and responsive communication.
* Critical Delivery Management: Coordinate with manufacturing and logistics teams to resolve urgent delivery issues and ensure timely follow-up.
* Shipment Coordination: Oversee daily shipments to meet customer delivery schedules and expectations.
* Customer Satisfaction Monitoring: Track and improve supplier delivery performance metrics to maintain high customer satisfaction.
* Data Integrity Assurance: Maintain accurate records and data for finished goods inventory and planning systems.
* Obsolescence Prevention: Proactively manage end-of-production transitions to avoid obsolete inventory.
* Audit Support: Assist in customer audits by providing relevant documentation and operational insights.
* Project Participation: Contribute to cross-functional project meetings, offering planning and customer service perspectives.

Communication Skills
Key Competencies & Professional Skills

* Clear verbal and written communication
* Fluent Speak/Write English

Problem-Solving

* Ability to assess situations quickly
* Creative thinking to resolve issues
* High level of organization and detail-orientation
* Knowledge of and ability to understand and resolve data inconsistencies or variances

Time Management

* Prioritizing tasks efficiently
* Meeting deadlines under pressure

Teamwork and Collaboration

* Working well with cross-functional teams
* Supporting team goals

Adaptability

* Flexibility in handling changes in plans or customer needs

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