Turkish-Speaking Customer Delight Representative
Location: Lisbon (Relocation provided)
Contract: Full-time, 12-month renewable
Languages: Fluent Turkish + English (B2)
About the Role
We are looking for a Turkish-speaking Customer Delight Representative to support small and medium-sized businesses using online advertising tools. You will help clients with product questions, troubleshooting, and improving their digital marketing performance.
Responsibilities
* Support SMB clients via chat, email, and phone
* Assist with online advertising tools and self-service platforms
* Provide pre- and post-sales guidance
* Identify issues and share product feedback
* Deliver an excellent customer experience
Requirements
* Fluent Turkish speaker
* EU passport or valid Portugal residence card (mandatory)
* English B2 level
* 1+ year experience in customer service or similar
* Strong communication and quick learning skills
Work Conditions
* 40 hours per week, rotational shifts
* 15-day training period (full attendance required)
* 12-month renewable contract
* 1-month probation period
Relocation & Benefits
* Airport pickup
* Accommodation on arrival
* Travel reimbursement after 9 months
* Free Portuguese lessons
* Free sports and social activities