Job Description
Qualifications
Bachelor's Degree in Information Services/Technology or equivalent degree.
2+ years of applicable information services experience.
2+ years supporting Microsoft Operating System, Office 365, and Collaboration software.
2+ years of experience developing desktop builds, patch management, and push technology (packaging)
2+ years of demonstrated performance as the primary administrator for End User support systems.
Virtual PC experience, such as Windows 365 and Azure Virtual PCs
Microsoft Device Management, Intune device, and Autopilot for endpoint devices
2+ years of ServiceNow experience – ITSM: incident management, request fulfillment, Knowledge, Problem.
A combination of A+ or Network+ and MCDST certification or equivalent experience is required.
Preferred (other) Qualifications
Thorough ability to make decisions on routine work and interpret and enforce established corporate guidelines, policies, and procedures.
Be an escalation point for junior End User Support staff.
Excellent organizational skills and knowledge in Excel and asset management.
Ability to manage time well in a dynamic environment and prioritize tasks appropriately.
Thorough and broad knowledge of endpoint operating systems platforms, including Windows, IOS, and Android.
Deep knowledge of application and desktop virtualization technologies.
Advanced knowledge of mobile device administration solutions like Intune/Azure/MDM Technologies.
Functional knowledge of dependent End User compute technologies, including Active Directory, networking, and cloud and on-premises services.
Excellent critical thinking and problem-solving skills.
Ability to perform advanced troubleshooting and in-depth research and develop solutions to complex problems.
Someone who will challenge themselves to find a resolution over passing the ticket to another team or peer.
Thorough interpersonal, oral, and written communication skills to provide quality customer service.
Multi-tasker and can excel in a fast-paced environment.
Excellent customer service skills and experience in white glove handling VIPs/Executives.
Valid driver's license