Evolutionary Mobility Solutions Expert
Job Summary:
We are seeking a highly skilled German-Speaking Customer Support Specialist to join our EV Charging Team in Lisbon. As a key member of our team, you will play a vital role in delivering exceptional customer support and helping power the eMobility revolution.
Key Responsibilities:
* Hero for EV Chargers Owners: Respond to inquiries via phone and via tickets providing clear, friendly, and effective Kundensupport.
* Solve Technical Puzzles: Perform initial diagnostics and guide customers through troubleshooting steps for basic issues related to charging, connectivity, and more.
* Collaborate and Grow: Escalate complex issues to our expert Tier 2 support team, documenting everything meticulously to help us improve.
* Stay Ahead of the Curve: Keep up with the latest EV technology, from new charger models to firmware updates, and help us maintain our reputation for excellence.
* Contribute to a Greener Future: Your work directly supports the growth and reliability of our EV charging network, making a real impact on the environment.
Requirements:
* Native-Level German: You must be a native-level/C2 German speaker, with good English skills (B2 level, minimum).
* Technical Aptitude: Experience in a technical support or call center role is a big plus. You should have a basic understanding of technical support, troubleshooting, and be keen to learning more about it.
* Excellent Communication Skills: You can explain complex technical concepts in a simple way that anyone can understand, in both spoken and written German.
* Problem-Solving Skills: You're a natural at figuring things out and love a good challenge.
* Team Player: You're organized, detail-oriented, and ready to contribute to a collaborative environment.
What We Offer:
* Competitive Salary Package
* Base Salary: €950
* Language Bonus: €400
* Meal Allowance: €10.20 per day
* Transportation Allowance: €40
* Insurance Included
* Hybrid Work Model: 3 days in the office and 2 days remote
* Night Shifts, Sundays, and Portuguese Public Holidays will always be remote due to transportation reasons