We are seeking a highly motivated
Functional Application Support Consultant
to join a mission-critical team supporting our client's
Asset Liability Management & Treasury (ALMT)
division. This isn't just a technical support role; you will be the strategic bridge between Front Office (FO) traders, Middle Office (MO) specialists, and technical IT squads across the EMEA region.
If you have a \"detective\" mindset and thrive at the intersection of Financial Markets and IT stability, this mission is for you.
?? Your Mission:
The Bridge:
Act as the primary functional and technical point of contact for EMEA-based traders and analysts using our core booking application.
Incident Commander:
Resolve or guide the resolution of technical and functional issues within the ALMT ecosystem. You own the incident from triage to final fix.
System Stewardship:
Ensure the total stability of the production environment while collaborating with development and business analyst teams to enhance system functionality.
Continuous Improvement:
Proactively identify and suggest automation opportunities to eliminate repetitive manual tasks and improve team efficiency.
Knowledge Governance:
Maintain high-quality support documentation and create comprehensive user guides to empower end-users.
Release Management:
Play a key role in the deployment and release cycle, ensuring new features land safely in the production environment.
?? Who You Are (Requirements):
The Hybrid Profile:
You have a solid understanding of
Finance
, particularly
Debt and Cash-flow instruments
. You understand the \"Why\" behind the trade.
Technical Foundations:
SQL:
Strong ability to query databases for data extraction and troubleshooting.
UNIX:
Comfortable navigating environments and managing processes via the command line.
Frameworks:
Solid understanding of
ITIL
processes (Incident, Problem, and Change Management).
The Tools:
Experience with
ServiceNow
(or similar enterprise ticketing systems) is highly preferred.
Soft Skills:
Communication:
Expert-level
English
(written and oral) is mandatory to interact with FO/MO users across EMEA.
Problem-Solver:
You don't just fix symptoms; you find root causes.
Team Player:
You excel in collaborative environments, bridging the gap between functional users and technical teams.
?? Why This Mission?
High-Stakes Exposure:
Work on mission-critical ALMT and Treasury systems for a global banking leader.
Professional Growth:
Deepen your expertise in both financial products and complex IT infrastructures.
Hybrid Culture:
A modern work regime in Lisbon that balances collaborative office days with remote focus.
??
Ready to bridge the gap in Lisbon? Apply now.