Job Description | Team LeaderKonecta is a multinational company specialized in Business Process Outsourcing (BPO), focused on quality, operational excellence, and innovation, with a strong commitment to people and society.We are looking for a Team Leader to join a dynamic project in Lisbon. This role is essential in managing and inspiring teams, ensuring performance, motivation, and service quality.If you enjoy leading, supporting, and developing your team on a daily basis, this opportunity is for youResponsibilitiesLead, motivate, and support a team of agentsMonitor individual and team performanceEnsure the achievement of operational targets and quality KPIsConduct team meetings and regular follow-up sessionsIdentify training and coaching needsAct as the main point of contact between the team and managementProfile We're Looking ForPrevious experience as a Team Leader or Supervisor (a plus)Excellent communication and leadership skillsStrong ability to motivate, organize, and prioritizeTeam spirit, sense of responsibility, and proactivityResults-driven with a strong focus on service qualityWhat We OfferIntegration into a solid and stable projectInitial training and continuous supportCompetitive salary +meal allowance +