Senior Marketplace Account Manager Role
Develop and manage strategic customer relationships, utilizing data-driven insights to influence business decisions and lead initiatives that enhance seller satisfaction and business performance.
The Senior Marketplace Account Manager acts as an advocate for sellers internally, ensuring their needs are met and exceeded while contributing to the continuous improvement of product offerings.
1. Key Responsibilities:
2. Strategic Account Management: Own and manage all facets of the account management process for medium to large accounts, building and maintaining strategic relationships with key customers.
3. Seller Advocacy and Support: Act as the voice of the seller internally, ensuring their needs and concerns are addressed promptly and accurately. Provide high-level support and strategic guidance to sellers to help them succeed.
4. Business Operations and Performance Analysis: Utilize tools, systems, and processes to drive results across the seller lifecycle. Analyze key metrics and use data-driven insights to make informed business decisions and improve seller performance.
5. Product Expertise and Improvement: Exhibit deep knowledge of product offerings and the broader ecosystem. Identify product bugs, high-severity events, and feature enhancements, driving resolution and contributing to product development based on seller and customer feedback.
6. Competitive Analysis and Growth: Conduct deep dives on seller issues and the competitive landscape, delivering recommendations to improve seller and customer engagement and grow the business. Develop and implement seller-specific account plans.
7. Mentorship and Team Development: Serve as a mentor to colleagues, providing guidance and support to help grow their skills and capabilities. Offer regular feedback and create opportunities for professional development.