Overview The main objective of the Quality and Risk Management team is to ensure that the quality of the Operations Department's production is monitored, including activities under service, contracts with BNP Paribas entities (sites). It also supports the development of WM and product offerings. As such, your mission will consist in carrying out various cross‐functional controls and analyses and producing quantitative and qualitative reports. Finally, you will be involved in various projects impacting your activity, contributing to an accurate development and testing of necessary programs / applications that aims to ensure a robust system flow.Main ActivitiesControl data (positions/balances) between Front Office and Back Office applicationsControl and validate the performance of customer estimates in Front Office applicationsControl order flow, between Execution, Front Office and Back Office applicationsSupport and develop end user computing tools (MS Access VBA) for operations, allowing a control on order flow and data flowParticipate to the controls of the activityCoordinate various cross‐functional tasks between various Operations departments (site support, error account monitoring, among others)Define, produce and exploit quantitative indicators for all Operations departments (monthly) and for the sites (quarterly)Guarantee a quality customer service to the various banks (quarterly indicators, regular control, follow-up of requests, among others)Participate in Continuous Efficiency Improvement projects within the Operations departmentEnsure the operational integration of new products by coordinating analyses and their draftingReports to Quality and Risk Management Team LeaderSystem flow mappingTheoretical contribution for system quality improvementRewriting of proceduresContribution to the creation of new operational control frameworkProvide support to the definition and implementation of new setupsUser Acceptance Testing (UAT) preparation and executionTrainingProfile and SkillsBachelor's Degree in Economy, Finance, Business Administration and AccountingExperience in customer service, business support or middle office jobsKnowledge of banking activities and operationsKnowledge of IT banking systemsProficiency in VBA for simple MS Access queries and Excel macrosProficiency at analysis and understanding complex processesProficiency in Excel, Access and Business ObjectFluency in EnglishOrganisational abilityCustomer-orientedTeam spiritCommunication skillsCommand of digital applicationsRigor and methodFlexibility to deal with outstanding situations#J-18808-Ljbffr