About the company
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.
Our industry-leading services include codev, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. For more information, visit www.side.inc
About the role
The IT Systems Administrator is part of a team of global IT Support specialists and is responsible for the administration and maintenance of all corporate servers, network infrastructure, and desktop systems at the regional site. The candidate who fills this position will support all aspects of Side's Active Directory domains, Windows, Mac and Linux Servers, Network Systems and Infrastructure, PC and Mac desktops, mobile devices, and IT Operations at the locale. The candidate will work within the globally dispersed Global Technology & Information Security team and report to the regional Manager of Information Technology.
The successful candidate will have prior experience working with technology in Software QA environments and have solid knowledge of Information Security practices and methodologies as they apply to ISO27001 and PCI-DSS.
Key Responsibilities:
- Manage and monitor the corporate computing environment, including but not limited to:
- Active Directory Service
- Network routers, switches, security appliances, and wireless access points
- Office 365 setup and administration
- Intune (MDM)
- User account administration
- Data integrity and backup
- E-mail and content filtering systems
- Windows, Apple, and Linux servers and desktops, mobile devices, and game consoles
- IT asset inventory
- Manage the Office 365 environment, including Office, Exchange, SharePoint, and Skype for Business.
- Apply expertise in network routing and redundancy principles and practices within a multilayer network.
- Configure and troubleshoot IPSec site-to-site VPN tunnels using Fortinet FortiGate.
- Ensure compliance with Information Security controls by implementing and adhering to security protocols. Assist IT staff and executive management with Information Security reporting and audit initiatives.
- Generate and deliver regular reports on systems utilization and uptime.
- Support the objectives of the Global Technology and Information Security department.
- Perform other IT administration tasks as required.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related technical field; equivalent experience will be considered.
- Minimum of 5 years of experience in QA, Technical Support, or Contact Center environments, with expertise in Active Directory and Office 365.
- Proficiency in Windows server administration, including configuring and managing federated Active Directory, Azure, DNS, DHCP, IIS, FTP, and PKI.
- Hands-on experience with Cisco network switches, security appliances, and network infrastructure; CCNA or MCSE certifications preferred.
- Experience in configuring and managing Fortinet firewalls.
- Knowledge of Windows, VMware, Mac, and Linux server environments.
- Strong understanding of TCP/IP networking, including structured cabling, patching, and Cisco configuration.
- Familiarity with ISO 27001 and PCI-DSS standards, with experience supporting compliance processes.
- Fluency in spoken and written English is required.
What we offer:
- You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
- Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative teamwork with people from all around the world, different nationalities, and languages.
- A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing program. We empower our people and offer regular progression opportunities to ensure our employees flourish.
- Learn as you work and be part of something real that changes the face of gaming - forever.
- Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.
Working Condition:
- On-Site in our Studio in Braga, Portugal
- 8:00 to 17:00, Mondays through Fridays
ALL APPLICATIONS MUST BE SENT IN ENGLISH
For more career opportunities, visit our career page: www.side.inc/careers
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