Job Description:
Customer Service Specialist at OM Digital Solutions GmbH
* Full Time Hybrid Coimbra
* With Professional Experience
* Application Deadline: 3/31/25
Role Overview
OM Digital Solutions is looking for a Customer Service Specialist, who will be responsible for receiving calls, replying to emails, and handling chat inquiries from customers in EMEA, US, and Canada.
The integration will be into an established team operational for both markets.
Do you enjoy working in an international environment and feel comfortable communicating in English and Spanish? Then let’s get in touch!
What you’ll do:
1. Provide pre-sale and post-sale support and service for customers.
2. Manage email communication with customers and subsidiaries, including country mailbox management.
3. Handle telephone communication to support customer needs and requests.
4. Support online store operations.
5. Monitor and report on special cases for the client.
6. Prepare reports for OMDS.
7. Prepare technical reports for specific situations.
8. Perform other administrative activities related to the provision of technical and service support for customers.
9. Execute other work tasks as per supervisor's instructions.
10. Support central projects.
11. Manage after-sales documentation.
12. Analyze operational processes.
What you’ll need:
1. Fluency in English is mandatory; other languages (Spanish, French, German, or Nordic) will be a plus.
2. PC skills and user knowledge of office software (MS Office, Outlook, Teams, etc.).
3. Knowledge of SAP will be a plus.
4. Knowledge in photography will be a plus.
5. Strong communication skills.
6. Customer focus.
7. Accuracy and precision.
8. Result-oriented mindset.
9. Ability to work under stress/pressure.
10. Teamwork capability.
11. Adaptability to change.
12. Alignment with the company values.
13. Interpersonal effectiveness.
What we offer:
1. A fast-paced and dynamic organization & the opportunity to bring in your creative ideas.
2. 24 vacation days & an additional day off on your birthday.
3. Access to LinkedIn Learning.
4. Opportunity to borrow high-end professional cameras for free.
5. Bonus participation.
6. Health care benefits.
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.
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