You are passionate about fashion and want to share your knowledge with other people? You are interested in being part of a multicultural team in a company which works alongside well-known brands like Calvin Klein and Tommy Hilfiger and Abercrombie & Fitch? You want to relocate to the beautiful Portugal – Lisbon?
Your responsibilities and impact as a Customer Service Agent will be:
- Being a fashion mentor to the customers during their shopping experience
- Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media
- Answering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and polite
- Transforming online credit simulations into completed files
- Handling calls for prospects and clients
- Being in contact with other departments and redirecting related cases and issues to responsible departments
What's in it for you?
- Type of contract: yearly
- Working hours: 40h/week (8h/day) from Monday to Sunday, 7am - 9pm
- Salary conditions* – 2 options:
1. Including free accommodation (shared flat, all bills included): 1040€ gross/month
2. Excluding accommodation: 1240€ gross/month
- Relocation support for international candidates:
- Reimbursement of your initial flight expenses
- Airport pick up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help in paperwork
- Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
- Real career opportunities: opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead or Supervisor roles
Skills, qualifications and interests you need to succeed in this role:
- A native level of French and a good level of English
- Enthusiasm about fashion and trends
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid Portuguese work permit (required).
What should you expect from living in Lisbon?
- A colorful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment
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