A leading technology-driven travel company in Lisbon is looking for a Customer Service Project Manager (Digital Solutions).
This role involves co-owning the automation strategy across text and voice bots, ensuring effective customer service without heavy reliance on human agents.
Successful candidates will have experience in AI-driven support and project management, with the ability to simplify processes and drive performance improvements.
A strong fluency in English is essential and will will offer hybrid working arrangements with travel perks.
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