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Are you passionate about building strong relationships and providing top-notch support? We're looking for a highly motivated and detail-oriented Business Solutions Officer to act as a single point of contact for our corporate clients and partners. In this role, you'll be the bridge between our customers and our internal teams, ensuring a seamless experience with our products and services.
What You'll Do:
* Provide comprehensive support: You'll be the go-to person for our clients, offering everything from general product support and demos to technical assistance and troubleshooting.
* Build and maintain relationships: You will cultivate positive relationships with clients and internal stakeholders, including sales teams and product owners, to ensure continuous, clear communication.
* Manage end-to-end accountability: You will take full ownership of client needs and issues, guiding them from start to finish and coordinating with various departments to find solutions.
* Handle issues and complaints: You will be responsible for timely reporting and handling of all incidents, complaints, and claims in line with our established policies.
What We're Looking For:
* You should be an expert in using CRM/ticketing tools like Jira or Zendesk and have a strong command of the Microsoft Suite (Excel, PowerPoint, Word). Functional knowledge of APIs is a plus.
* You must be fluent in both English and French to effectively communicate with our diverse client base. Additional languages are a bonus.
* You have a mastery of attention to detail and a high degree of rigor in your work. You are a natural critical thinker with a client-focused, analytical mindset. You are also comfortable facilitating meetings, training sessions, and committees.
* We require someone with a mastery of compliance knowledge to navigate our industry's regulations effectively.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Finance
* Industries
IT Services and IT Consulting
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