OverviewIT Support Level 3 – SQL / Technical Support (French & English) role at AVEC Human Resources Services. Fully remote (Portugal-based) with administrative base in Porto – Douro area and on-site requirement of 1 day on-site per quarter. About the RoleWe are looking for an experienced IT Support Level 3 / Technical Support Specialist to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including SQL, and the ability to support users in French and English. ResponsibilitiesProvide advanced technical support and troubleshooting to users Assist customers via phone, chat, and email in French and English Diagnose software, system, or configuration issues and propose effective solutions Work closely with internal technical teams to ensure timely resolution of issues Document incidents, solutions, and technical procedures Maintain a high level of professionalism, accuracy, and customer focus RequirementsFluency in French and English (minimum B2 level) Proven experience in technical support / IT support (Level 3 preferred) Knowledge of SQL and technical troubleshooting Strong analytical and problem-solving skills Ability to work independently in a remote environment Availability to attend on-site meetings once per quarter Compensation & BenefitsMeal allowance (monthly card, according to local policy) Health insurance provided from day one Fully paid initial and continuous training Career development and internal mobility opportunities Access to well-being, language, and professional development programs Employee recognition initiatives How to ApplyInterested candidates should apply or send their CV to alessandra.nepomuceno@cbtalents.org Job DetailsSeniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Human Resources Services Referrals increase your chances of interviewing at AVEC Human Resources Services. Get notified about new Information Technology Support Specialist jobs in Cascais, Lisbon, Portugal. Location: Fully Remote (within Portugal); Administrative Base: Porto – Douro area; On-site Requirement: 1 day on-site per quarter; Work Model: Remote (Portugal-based) We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr