Opportunity :Delivery Manager
Our client is focused on delivering high-quality software solutions. Their expertise spans across defining the Data Journey, enhancing Customer Experience, accelerating Workplace Transformation, delivering Cloud services, and exploring the potential of Artificial Intelligence.
As an incubator of innovative products, they have successfully reached over 10,000 clients globally.
They are now looking for an experienced Delivery Manager to oversee all client interactions regarding IT Infrastructure and Software Lifecycle Management. This role is crucial to ensuring the success of the client’s technology roadmap and becoming a strategic partner in their business.
Responsibilities :
* Act as the main point of contact for communication between the client and the delivery team.
* Contribute to the client’s IT strategic plans and reviews by providing insights and recommendations based on industry best practices.
* Build strong relationships with client stakeholders to gain an in-depth understanding of their business needs and identify opportunities for new projects.
* Prepare and monitor action plans at all levels, including staffing, budget, and delivery timelines.
* Implement and oversee production, productivity, quality, and client-service standards.
* Identify and analyze trends in client service to continuously improve the client experience.
* Monitor and evaluate service metrics to ensure client operational performance is maximized.
* Provide functional help and technical advice to optimize client operations.
Profile sought :
Education :
Bachelor's degree in computer science or equivalent experience in a related field.
Experience :
* At least 4years of experience in managing IT infrastructures and software delivery.
* Proven track record of advising clients on best practices for IT strategy and lifecycle management.
* Experience in managing complex relationships with clients and stakeholders.
Technical Skills :
* Strong understanding of IT architecture and environments.
* Experience with process optimization and resource planning.
* Excellent problem-solving and troubleshooting skills.
* Fluency in English (spoken and written).
Benefits & Culture :
* Competitive salary and allowances
* Health insurance for the employee and children
* Life insurance
* Annual Bonus
* Referral Programs
* Communications' package - Laptop and periferals
* A commitment to diversity and equal opportunity.
* A vibrant, inclusive environment that fosters innovation and continuous learning.
* Opportunities for professional growth and skill development.
Department: Tech
Location: Lisbon
Starting date : ASAP
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