Seamless Online Shopping Experience Awaits
About the Role
As a Customer Support Representative, you'll be at the forefront of creating effortless and enjoyable journeys for our millions of customers. Working fully remotely, you'll enjoy flexibility, growth opportunities, and the chance to be part of a dynamic international environment.
Your Key Responsibilities
We're looking for someone who can effectively:
* Assist customers via phone, email, or chat, offering clear and helpful guidance in Dutch and maintaining strong English skills.
* Resolve customer issues promptly, ensuring timely resolutions regarding orders, returns, and account settings.
* Stay informed about our platform's product range and policies to provide accurate support.
* Contribute to customer satisfaction by utilizing problem-solving skills to ensure a smooth experience.
What We're Looking For
In this role, you'll bring:
* A high level of fluency in Dutch (spoken and written) and good English skills (B2 level or higher).
* An interest in working in e-commerce and strong communication skills.
* The ability to work independently and efficiently in a remote environment.
* Tech-savviness and a quick learner when it comes to new tools and systems.
The Offer
This role includes:
* Remote Work: Work from anywhere in Portugal while staying connected to a supportive team.
* Flexible Start Dates: Options to begin in February or March 2025.
* A Competitive Package: A market-standard salary with additional benefits.
* Professional Development: Access to training, coaching, and career growth opportunities.
* An Engaging Culture: Be part of a diverse, international team with an open and collaborative work environment.
Why This Role?
This is your chance to:
* Be part of one of Europe's most well-known e-commerce platforms.
* Gain valuable experience in a fast-growing industry while working remotely.
* Enjoy flexibility, personal growth, and the opportunity to make a difference for customers every day.