Global Customer Support Role
Launch Your Tech Career with Impact
A thriving opportunity awaits a skilled and empathetic professional to join our team as a Customer Support Specialist. In this dynamic role, you'll empower users worldwide through exclusive chat and email support.
Key Responsibilities:
* Handle customer inquiries via email and chat, providing prompt, courteous, and clear responses
* Follow established support procedures to troubleshoot effectively or escalate when needed
* Meet quality and performance targets, including service level agreement requirements
* Participate in ongoing training and feedback sessions to stay up-to-date on product developments
* Approach each case with empathy and a solution-focused mindset
* Contribute ideas to improve workflows and foster a culture of continuous improvement
Required Skills and Qualifications:
* Proficiency in Dutch (C2 level)
* Proficiency in English (B2 level)
* EU citizenship or a Portuguese residency card
* At least one year of experience in Customer Support or a related role
* Strong analytical, leadership, and communication abilities
* Desire to learn and advance in the field
Benefits:
* Competitive salary reflecting your expertise
* Language bonus for your proficiency
* Meal allowance for daily support
* Comprehensive health and life insurance
* Collaborative team environment
* Relocation assistance for smooth transition