Kickstart Your Career in Customer Support
Are you motivated by helping others and solving problems with empathy and efficiency? Join our team as a Customer Support Specialist and become the go-to person for assisting customers while gaining valuable professional experience in a collaborative environment.
Role Overview:
As a Customer Support Specialist, you'll interact with customers through digital channels to provide clear solutions and ensure a smooth, positive experience. You'll play a key role in building customer trust by addressing inquiries, resolving issues, and guiding users through processes with care and professionalism.
Key Responsibilities:
* Respond to customer questions and requests via chat, email, or other digital platforms
* Assist with account management, service inquiries, and troubleshooting
* Provide accurate information about products, services, or procedures
* Escalate complex issues to the appropriate teams when needed
* Keep detailed and organized records of customer interactions
* Collaborate with colleagues to streamline support processes and share best practices
* Consistently meet service quality and response time goals
* Stay informed about company updates, policies, and tools to provide effective assistance
Requirements:
* Fluent in German (C2 level)
* Fluent in English (B2 level)
* EU Citizenship or Portuguese Residency Card
* 0-1 year experience in customer support
* Strong leadership, analytical, and communication skills
* Eagerness to learn and grow
Why Join Us:
* Competitive Salary: Get rewarded for your expertise with a competitive compensation package.
* Language Bonus: Receive additional compensation for your German language proficiency.
* Meal Allowance: Enjoy a meal allowance during work hours.
* Health and Life Insurance: Comprehensive coverage for your peace of mind.
* Onsite Work Environment: Be part of a supportive and communicative team.
* Relocation Package: Support to ensure a smooth relocation experience.
Ready to take your customer support skills to the next level? Apply now, and we'll be in touch