We are seeking a Customer Service Representative to join our team. As a customer service agent, you will play a crucial role in providing exceptional support to our customers.
Your key responsibilities will include:
* Providing timely and effective solutions to customer inquiries and concerns
* Mentoring customers on various topics, including troubleshooting and problem-solving
* Collaborating with other departments to resolve complex issues and escalate cases as needed
To succeed in this role, you will require:
* A native level of Dutch and a B2 level in English
* The ability to communicate effectively with customers and colleagues
* Strong problem-solving and analytical skills
* The capacity to work in a fast-paced environment and adapt to changing priorities
We offer a competitive compensation package, including:
* A fixed-term contract renewable every year
* Full-time working hours (40h/week, 8h/day) in rotative shifts (Mon-Sun, 7 AM – 9 PM)
* An intensive training program to kick-start your career
Additionally, we provide:
* Free Portuguese lessons, cooking classes, sports activities, and social events
* Private health insurance after 6 months of contract
* 22 days of paid holidays and Portuguese public holidays
Living in Lisbon offers a unique blend of culture, history, and lifestyle. Our city is known for its:
* Colourful streets and rich cultural heritage
* Delicious cuisine and famous cafe culture
* Friendly locals and international community
If you are a motivated and customer-focused individual looking for a new challenge, please apply today.