Do you have a passion for technology and a drive to help others? Are you a fluent Italian speaker looking to build a meaningful career in customer support? If so, we want to hear from you!
We're hiring Customer Advisors to support one of the world’s top technology brands. In this remote role, you'll assist users with inquiries, troubleshoot technical issues, and guide them through the use of digital tools — all from the comfort of your home in Portugal .
Whether you're just starting out or bringing previous experience, we provide full training, career growth opportunities, and a vibrant, multicultural work culture where your contribution truly matters.
What You’ll Be Doing
* Deliver empathetic and efficient customer support in Italian via phone, email, and chat
* Respond to inquiries related to :
* Product features and usage
* Technical issues and troubleshooting
* Account and billing questions
* Guide users through common problems using clear, step-by-step support
* Collaborate with internal tech teams to escalate complex issues when needed
* Maintain accurate and thorough case records using CRM tools
* Stay informed on product updates and support procedures
* Meet performance and service quality goals while representing the brand with professionalism
#J-18808-Ljbffr