Hotel Operations Manager
Are you a seasoned hospitality leader looking for a challenging and dynamic role onboard a world-class cruise ship? We are seeking an experienced Associate Hotel General Manager to join our team in driving exceptional guest experiences, revenue growth, and operational excellence across key hotel departments.
Job Summary:
We are seeking a highly skilled and motivated individual to lead the day-to-day operations of the Guest Services, Rooms Division, Entertainment, and Onboard Revenue departments. This strategic role supports the Hotel General Manager in delivering seamless guest services, revenue generation, entertainment programming, and operational excellence.
Key Responsibilities:
1. Direct the day-to-day operations of the Guest Services, Rooms Division, Entertainment, and Onboard Revenue departments.
2. Champion MedallionClass integration, empowering teams to improve the guest experience through tech-enhanced service.
3. Lead quality assurance inspections to maintain high product and service standards.
4. Manage event scheduling and support in-port activities and group functions.
5. Act as revenue lead onboard, supporting the Business & Brand Director in achieving targets.
6. Collaborate with the Hotel General Manager on itinerary planning and operational logistics.
7. Coach and develop leaders, drive first-contact resolution, and oversee onboard training participation and effectiveness.
Essential Skills and Qualifications:
* Previous shipboard experience is non-negotiable.
* A minimum of 5+ years of hospitality leadership experience in Guest Services, Housekeeping, and/or Revenue Operations.
* Proven ability to lead cross-functional teams, drive service excellence, and manage multicultural teams effectively.
* Guest-focused mindset with strong analytical, organizational, and coaching skills.
* A Bachelor's degree in Hospitality Management or similar is preferred.
* Strong communication, interpersonal, and presentation skills.
* Experience with quality assurance, brand execution, and performance management.
Contract Details:
* 4:2 rotation (4 consecutive months onboard the ship, followed by 2 months of vacation).
* Single executive officer accommodation.