Job Description:
This role contributes to the success of our organization by providing global support services to customers for Manufacturing Execution System projects.
* Manage client expectations for priority of support issues.
* Offer technical assistance to key users during deployment of the solution on every site.
* Analyze issues and propose definitive solutions or workarounds.
* In charge of corrective code necessary for maintenance activity.
* Manage application releases and software deployment.
* Perform audits for sites concerned by the support activity.
* Participate in improvement of internal tools and processes.
* Build knowledge repository for support queries and fixes.
* 24/7 Shift support.
Required Skills and Qualifications:
To be successful in this position, you will need:
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Proficiency in MS Office and ability to learn new software quickly.
* Knowledge of manufacturing execution systems and experience with SAP would be an asset.
Benefits:
We offer a competitive salary and benefits package, including:
* Comprehensive health and dental insurance.
* Pension plan.
* Flexible paid time off.
* Professional development opportunities.
Others:
We are committed to creating a diverse and inclusive workplace. If you are passionate about delivering exceptional customer service and have a strong background in IT, we encourage you to apply for this exciting opportunity.