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Customer Support Specialist (M/F), Lisbon
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Client:
Location:
Lisbon, Portugal
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1ee6edde527c
Job Views:
3
Posted:
23.06.2025
Expiry Date:
07.08.2025
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Job Description:
Customer Experience Specialist Digital Advertising (On-site | Lisbon)
Location: Lisbon, Portugal (presencial)
Shifts: Rotational (06h00 or 21h07) | Monday to Sunday
Contract: 12-month renewable
Language: English (C1 minimum)
Passionate about creating meaningful digital experiences?
Join a multicultural customer operations team based in Lisbon, working with a global leader in the social media and digital advertising space, supporting small and medium-sized businesses around the world.
Your Mission:
As a Customer Experience Specialist, you will:
* Support business clients via phone, chat and email;
* Guide users through self-service digital advertising tools;
* Provide both pre-sales and post-sales assistance with a human-first mindset;
* Represent a global tech brand through empathetic, solution-oriented interactions;
* Maintain service excellence with a focus on customer satisfaction (CSAT).
What You Bring:
* Fluency in English (C1 level or higher);
* Strong communication and empathy clients should feel your smile;
* Ability to de-escalate and problem-solve under pressure;
* Respect for confidentiality and sensitivity in client interactions;
* Quick learner with a comfort level in digital tools and platforms;
* Availability for rotating shifts (day or night).
Training & Onboarding:
Format: On-site, immersive onboarding covering tools and client ecosystem;
Includes paid training allowance.
Whats in it for You:
* Base salary + performance incentives;
* Meal card + holiday & Christmas allowances;
* Private health and dental insurance;
* Paid annual leave under Portuguese law (22 days/year after 1st year).
Workplace:
Modern office in Lisbon Tejo area
Easily accessible by public transport (metro, train, bus).
Are you ready to support global businesses and deliver real impact?
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