.We're looking for the special, unique and amazing YOU!????
We're looking for the special, unique, and amazing YOU!
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@KCS IT, we seek those who stand out ?
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?, those who always strive to be better ?
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and fight for it ?
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We value individuals who share our core principles:????
Dedication? Energy????
Integrity & Transparency????
Flexibility???
?? Trust & Honesty????
Hard Work & Proactivity????
TeamworkAt KCS IT, we champion equality and embrace diversity ?
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We foster a safe, inclusive environment where opportunities are equal for all!? We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit.????
All applications with relevant skills are welcome!
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?We are looking for an Amazing: Business analyst SalesforceSeniority: Middle levelType of position: HybridThe amazing you, will have:Proven experience as a Business Analyst working with Salesforce, ideally Service CloudHands-on experience with Live Chat, Chatbot integrations, or conversational platforms (e.G., Salesforce Live Agent, Einstein Bots, Intercom, Drift, etc.)
MANDATORY.Strong understanding of CRM workflows, case management, and customer support processesExcellent communication and stakeholder management skillsExperience writing clear user stories, acceptance criteria, and process documentationFamiliarity with Agile methodologies (Scrum/Kanban)Fluent in Portugues and English.Nice to Have:Salesforce certifications (e.G