Join to apply for the German Customer Support in Porto - 3000 Euros Signing Bonus (No Phone Calls) role at BlueView Talent
1 day ago Be among the first 25 applicants
Join to apply for the German Customer Support in Porto - 3000 Euros Signing Bonus (No Phone Calls) role at BlueView Talent
Start Your Journey in Tech Support – Help Users Worldwide
Join a dynamic and collaborative team where your problem-solving skills and tech curiosity make a real difference. If you're a clear communicator, thrive in fast-paced environments, and enjoy helping others, this is your chance to support users of cutting-edge digital products—no calls, just impactful support through chat and email
Role Overview:
As a Customer Support, you'll be a key player in delivering seamless, high-quality assistance to users of digital products around the world. Through written communication channels—without phone calls—you'll troubleshoot issues, guide users, and help create a consistently positive experience. This role is ideal for someone who thrives on clear processes, cares about customer satisfaction, and is eager to grow within a supportive and fast-paced environment.
Key Responsibilities:
- Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistance
- Follow step-by-step support protocols (SOPs) to resolve inquiries effectively, or escalate when necessary
- Maintain strong performance in line with quality expectations and SLA goals
- Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features
- Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
- Support a culture of continuous improvement by contributing ideas and embracing team-driven success
Requirements:
- Proficiency in German (C2 level)
- Proficiency in English (B2 level)
- EU citizenship or a Portuguese residency card
- At least one year of experience in Customer Support or a related role
- Strong analytical, leadership, and communication abilities
- Desire to learn and advance in the field
Why join us:
- Competitive Salary: Your expertise and dedication are rewarded
- Language Bonus: Additional rewards for your language proficiency
- Meal Allowance: Daily support during your work hours
- Health & Life Insurance: Comprehensive benefits for your well-being
- Collaborative Team: Be part of a communicative and supportive work environment
- Relocation Assistance: Smooth transition support for your move
- Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career
Seniority level
- Seniority level
Not Applicable
Employment type
- Employment type
Full-time
Job function
- Job function
Other
- Industries
Marketing Services
Referrals increase your chances of interviewing at BlueView Talent by 2x
Sign in to set job alerts for "Customer Support Specialist" roles.
Customer Support Specialist - Italy (all genders)
Customer Support Non-voice (English-speaking) – Creative Media Platform
Customer Support Non-voice (English-speaking) – Creative Media Platform
Customer Support Non-voice (English-speaking) – Creative Media Platform
Customer Support Specialist - France (all genders)
Customer Support Agent (English-speaking) - POS System Solutions
Customer Support Agent (English-speaking) - POS System Solutions
Customer Support Agent (English-speaking) - POS System Solutions
Customer Support Specialist - Level 1 (via temporary agency)
Employee Services & Procurement Support Specialist (m/f/d)
Spanish Customer Advisor for Airbnb - Porto, Portugal
Customer Support (Spanish-speaking) - Social Media
French Customer Support Specialist in Porto (Fixed Shifts)
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr