Job Overview
This role is responsible for developing and maintaining Power BI dashboards to support operational performance, refining processes and procedures to enhance reporting delivery. Additionally, the candidate will leverage technical expertise to develop and manage service performance management tools and reports for multiple departments and units.
Responsibilities
* Build and maintain Power BI Dashboards for SSC operational performance, refining processes, and procedures to support
* Leverage technical expertise to develop and manage service performance management tools and reports for multiple departments and units (e.g. Power BI, Ivanti ticketing tool)
* Analyze business report and automations requirements by conducting information gathering sessions with clients and gaining understanding of business needs. giving support as citizen developer on the existing and accessible solutions (e.g. Power Automate, macros, etc)
* Develop metric tracking tools and reports, tailoring the approach to different stakeholders as necessary but driving towards consistency where possible
* Participate in relevant projects related to performance management /reporting
* Proactively identify trends and opportunities for improvement, suggesting innovative tools and leading practices
* Respond to inquiries from stakeholders on management reporting and data analysis requests, ensuring timely and accurate support
* Assist customers leveraging their own skills to automate their reporting/data needs
* Serve as the SME/expert on all reporting needs within the SSC
Requirements
* 2+ years of relevant experience with performance KPI and reporting in a service organization
* Strong experience with data management and reporting tools such as Power BI (mandatory) and knowledge of SAP tables & queries
* Experience with Power Automate/Power Apps or other LCNC platforms
* Strong Excel skills (Power Query, advanced formulas, pivot tables, lookups, macros, and charting)
* Strong analytical skills, finance and operations knowledge and experience will be a plus
* Good command of verbal and written English
* Knowledge of performance management and data management best practices and trends
* Flexible individual with the ability to work independently/autonomously but also as part of a team in a dynamic environment
* Ability to interact with stakeholders at multiple levels of the organization
Benefits
* Hybrid working model
* Flexible working hours
* Health & Life Insurance
* Meal allowance paid in Meal Card
* Additional Days off: extra vacation day, employee's birthday, volunteering day
* Opportunity to grow professionally inside the Company
* Possibility to participate in multicultural projects
* Several internal activities aiming to promote our team´s wellbeing
About Us
We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment based on merit.
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