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Senior crm manager

Setúbal
Brainrocket
Anunciada dia 10 junho
Descrição

CRM Team Lead Leading and managing a team of CRM Executives, including task distribution, prioritization, and workload balancing. Hands‐on execution of CRM campaigns within internal systems alongside the team, especially for high‐priority, complex, or sensitive campaigns. Overseeing the technical setup and execution of CRM campaigns across the team, ensuring timely and accurate delivery. Mentoring, onboarding, and developing team members; conducting regular 1:1s and performance reviews. Maintaining and improving team processes, documentation, and quality standards. Reviewing campaigns, translations, and final copy before launch to ensure high quality and consistency. Identifying errors, bottlenecks, and inconsistencies, and proactively collaborating with managers and adjacent teams (CRM Managers, Localization, Design, BI) to resolve them. Working with Google Docs and Sheets to organize, track, and report on team performance, project status, and campaign metrics. Tracking team KPIs and reporting results to the CRM Manager / Head of CRM. Driving process optimization and automation initiatives to improve team efficiency and reduce manual errors. Acting as the main point of contact between Executives and stakeholders, escalating risks when needed. Requirements: Proven hands‐on experience setting up and executing CRM campaigns — mandatory. Previous experience managing or leading a team — mandatory. Experience in the iGaming industry — preferred. English level B2 or higher. Strong attention to detail and analytical mindset. Ability to manage multiple tasks, deadlines, and people efficiently under pressure. Confident user of Google Workspace tools (Docs, Sheets, Slides). Clear, proactive, and structured communication skills — both with the team and with stakeholders. Ownership mindset: ability to take responsibility for team output and results. Problem‐solving approach: ability to identify root causes and propose systemic solutions, not just fix symptoms. Basic understanding of CRM channels (email, push, SMS, in‐app) and segmentation logic. Comfort working with data: reading reports, spotting anomalies, drawing conclusions. Nice to have: Experience with HTML/Liquid or other templating languages used in CRM platforms. Familiarity with A/B testing methodology and campaign performance analysis. Experience setting up SOPs, checklists, or QA processes for a team. This role is only ON‐SITE from Lisbon office only. No remote or hybrid. Senior Business Manager – InnoTech Your Mission Will Be Identify and develop business opportunities through market research and outreach; Manage client and consultant relationships, ensuring satisfaction and smooth communication; Lead the hiring process, conducting interviews as needed; Oversee financials, ensuring margin control, risk management, and unit profitability. You Will Need At least 2 years of experience as IT Business Manager; Strong communication and persuasion skills; A results‐driven mindset, with motivation to achieve goals and a dynamic, ambitious, and collaborative attitude; BSc or MSc in Management, Human Resources, Psychology or related fields; Would Be Awesome If You Have Solid understanding of business challenges and customer expectations; Previous customer and/or consultant management experience; Fluency in English (spoken and written). What We Offer Health‐focused partnerships, including free mental health support; 25 days of vacation, including your birthday, Carnival, and a bridging day between Christmas and New Year; Half a vacation day on your children's birthday and a school supplies voucher; Petsitting partnerships and a pet bereavement day; Regular team buildings, four annual company parties, game nights, and social events; InnoSports initiatives (football, marathons, and more); Events focused on sustainability and social responsibility actions. Senior Property Manager – Savills, Lisbon Key Responsibilities: Full responsibility for the management of a portfolio of real estate assets, acting as the main point of contact for international and corporate clients; Strong focus on client retention, service excellence and long‐term relationship management; Preparation, control and monitoring of operational budgets, service charges and cash flows; Coordination of general meetings and implementation of strategic and operational decisions; Preparation of periodic financial and operational reports for clients; Development and execution of capex plans and investment strategies; Supervision and coordination of external service providers, ensuring quality, compliance and cost control; Coordination, guidance and support of junior Property Managers and operational teams; Ensuring compliance with legal and regulatory requirements related to property management; Proactive identification of improvement opportunities, adding value to clients' assets. Requirements, Skills and Experience Desired: Minimum 5 years of proven experience in Property Management (mandatory), preferably with corporate and international clients; Leadership skills and strong interest in team coordination; Strong ability to retain clients, manage expectations and deliver high‐quality service; Fluent English (spoken and written) — mandatory, due to international client exposure; Highly dynamic, enthusiastic and proactive profile, with strong problem‐solving skills; Strong organisational, communication and negotiation skills; Proficient knowledge of Microsoft Office tools; Driving licence (mandatory); Availability for occasional travel within national territory. What we offer: Top‐notch office facilities in a premium location in Lisbon; Organisational culture focused on the well‐being, team spirit and excellence; Experienced and very motivated team; Continuous training for further professional and personal development; Opportunities for career progression. Senior Product Manager – AI SaaS Company Responsibilities: Driving the product vision, alongside the head of product; Oversee platform services architecture; Measure analytics and ROI; Lead the company's enterprise B2B platform, owning the end‐to‐end execution; Build modular framework components enabling internal teams to build, deploy, and scale solutions; Requirements: 7+ years of product management experience, ideally with strong experience on platform development where you've successfully launched and scaled platforms; Strong technical knowledge of platform services and APIs; microservices, containerisation, API design etc.; Enterprise B2B software experience; Product experience in AI/ML, agent frameworks, or automation platforms; Any experience of working within a startup or scale‐up would be preferred. Note: This is a fully remote role, but candidates must already be based in Portugal with full right to work. Senior Project Manager – Legacy Migration Key Responsibilities: Lead modernization and legacy migration projects within large organisations; Coordinate business and operational stakeholders throughout transformation initiatives; Ensure alignment between business objectives and IT delivery teams; Manage project scope, timelines, risks, dependencies, and governance; Drive change management activities and support business adoption; Monitor project progress and report to business and operational leadership; Facilitate communication across multiple teams and external partners when required; Ensure successful transition from legacy systems to modern platforms with minimal business disruption. What We're Looking For: Senior Project Manager with 5–8 years of experience in transformation and change programmes; Proven experience managing legacy system migration projects from a business/project management perspective rather than a technical implementation role; Strong stakeholder management and communication skills across business and IT functions; Experience in large‐scale organisations, preferably within banking, telecommunications, utilities, public sector, social security, or consulting; Fluent Portuguese, French, and English (mandatory); Ability to work in complex, multi‐stakeholder environments and drive organisational change; PMP, PRINCE2, MSP, or equivalent project management certifications are considered a strong advantage. Senior Marketing Manager – Consulting Boutique Brand Strategy: Brand ownership and evolution — positioning, visual identity, tone of voice, and market narrative across all touchpoints; Ensure brand consistency across all markets, channels, and locations; Lead content strategy across all channels; Oversee PR & Communication focusing on external positioning and internal alignment; Shape social media presence balancing authenticity and innovative messaging; Develop sales collateral, pitch decks, messaging, and other marketing material to support sales process; Design and maintain an evolving asset library accessible to all commercial stakeholders; Track enablement effectiveness through pipeline contribution and commercial team feedback. Growth: Own the full demand generation engine: paid acquisition (Google, LinkedIn, Meta), SEO, email, and organic channels; Design and optimise lead capture and conversion funnels; Experimentation: run A/B testing and continuous optimisation across campaigns, landing pages, and email flows. Experience & Background: 7+ years of progressive marketing experience, with at least 3 years in a senior or lead role managing multiple marketing disciplines; Proven experience in B2B/B2C environment; Track record of building or scaling marketing functions — not just managing within established structures; Demonstrated success in both brand and performance marketing — comfortable with creative strategy and data‐driven growth; Experience managing and developing a team; International or multi‐market marketing experience is a strong plus; Experience with AI‐powered execution. Skills & Capabilities: Exceptional written and verbal communication in English; Solid presentation skills and ability to address different audiences, including leadership team; Strong sales acumen — understanding of revenue, pipeline, client's journey, matching marketing decisions to business outcomes; Proficiency with marketing technology stacks: CRM (HubSpot or equivalent), paid platforms (Google Ads, LinkedIn), analytics, and email automation; Strategic thinker who can also execute; Highly organised with strong project management skills and the ability to manage multiple workstreams simultaneously; Data‐literate — comfortable building reports, interpreting performance data, and making evidence‐based decisions. Senior Technical Manager – Savills, Lisbon Key Responsibilities: Lead and oversee technical works and refurbishment projects across real estate assets; Manage technical aspects of property portfolios (Property & Facility Management); Coordinate and monitor technical projects from planning to execution; Act as a key point of contact for clients, suppliers, and external stakeholders; Prepare technical reports and support decision‐making processes; Identify opportunities to enhance and optimise asset performance; Provide technical leadership and expertise within the team. Requirements, Skills and Experience Desired: Proven professional experience (ideally 5+ years) in similar roles (technical management, construction/project coordination, property or facility management); A degree in Electrical or Mechanical Engineering is valued, but not mandatory; Strong project management and stakeholder management skills; High level of autonomy, responsibility, and decision‐making ability; Excellent communication and interpersonal skills; Strong organisational and problem‐solving capabilities; Good knowledge of MS Office tools; Driving licence (mandatory); Availability to travel within Portugal; Fluency in English will be considered an advantage. What We Offer: The opportunity to join a leading international real estate company; Challenging and diverse projects; A dynamic and experienced team; A collaborative work environment focused on development; Continuous training and career progression opportunities; Prime office location in Lisbon. Senior Product Manager – iGaming What You'll Be Doing: Set product direction and prioritise roadmap initiatives; Use customer insights and market trends to guide development; Work with tech, UX, and commercial teams to bring features to life; Track performance metrics and continuously optimise; Keep stakeholders aligned and informed at every stage. What We're Looking For: 5+ years in product, ideally in gaming, digital, or tech; Strong analytical and communication skills; Experience working in Agile environments; A hands‐on mindset with a sharp eye for execution; Genuine interest in iGaming is a big plus. What You'll Get: Competitive pay and growth opportunities; Collaborative, fast‐paced team culture; Benefits including healthcare, socials, and more; Flexibility to work how and where you perform best. Equal Opportunity Statement: Oliver Wyman, a Marsh (NYSE: MRSH) business, is an equal‐opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr

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