Hej kære kandidat,
Are you looking for your next adventure abroad? What about moving to Portugal? As a result of the incredible growth of our client, we're looking for Danish speakers to join us and one of the world's most well-known brands.
Responsibilities:
1. Maintain a positive, empathetic and professional attitude towards customers;
2. Respond promptly to customer inquiries;
3. Communicate with customers by calls, tickets, emails or messages;
4. Know the product / service well;
5. Process customer requests and complaints;
6. Track, document and retrieve information in call tracking database;
7. Increase customer loyalty by delivering a seamless experience.
Requirements:
- Proficient or bilingual level of Danish, and an advanced level of English;
- 6 months to 1 year of customer service experience;
- Call center experience;
- Living in or willing to relocate to Portugal;
- Flexibility in terms of shifts;
- Effective communication and customer care skills – ability to listen and understand customer needs;
- Strong computer navigation skills;
- Good disposition to work in a customer service environment.
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