Are you looking for a challenging and rewarding career in customer service?
This role provides a unique opportunity to engage with clients who require support in navigating public services, contributing to the efficient operation of government-related functions.
Job Description
* Provide high-quality customer service to Portuguese-speaking clients via phone, email, and chat platforms.
* Assist clients with inquiries related to government services and information.
* Guide users through processes such as application submissions, documentation requirements, and service updates.
* Maintain comprehensive knowledge of government programs and policies to address client needs effectively.
* Handle complaints and escalate issues when necessary, ensuring customer satisfaction.
* Document all interactions accurately to maintain compliance and provide feedback for service improvement.
* Collaborate with internal teams to enhance service delivery and efficiency.
Requirements
* Fluency in Portuguese and English, both written and spoken.
* Experience in customer service, particularly in the government or public sector is preferred.
* Excellent communication and problem-solving skills.
* Ability to handle sensitive information with confidentiality and professionalism.
* Proficiency in customer service software and Microsoft Office Suite.
* Detail-oriented with strong organizational skills.
* A customer-oriented mindset with a willingness to assist others effectively.
Benefits
* Fully Paid Relocation Package
We are committed to providing our employees with a supportive and inclusive work environment. If you are passionate about delivering exceptional customer service and have a commitment to excellence, we encourage you to apply for this exciting opportunity.