Sales Development Representative (SDR) - InboundJob title:Sales Development Representative (SDR) - InboundLocation:RemoteSchedule:9:00 am - 6:00 pm ET (Mon–Fri) | 14h*******h00 WET (Mon–Fri)Employment type:Full-timeInbound SDR focused on reply handling + qualification + booking (multi-client inboxes, zero-tolerance routing accuracy).
Compensation (OTE):Structure:base + performance tied to qualified calls booked and show rate (quality over calendar stuffing).
About Virtus Medium Virtus Medium builds and runs high-volume cold outbound systems for B2B companies.
For qualified clients, we deploy enterprise infrastructure designed to send250,000+ emails/month per clientand convert replies into***** qualified calls/month, with a dedicated SDR layer focused on show rate and quality.
Across clients, we've generated$21M+ in pipelineand2,000+ opportunities- andjust last month we sent 1,000,000+ outbound emails .
About the role We run cold outbound campaigns in our clients' names.
Your job is to convert inbound replies intoqualified, scheduled sales callson our clients' calendars.You'll manage multiple client inboxes simultaneously.
This role is high-precision: speed matters, context switching is constant, and there iszero tolerancefor calendar/routing mistakes.This role has two tiers:What you'll do (Tier 1 – required from day 1)Inbox management & reply handlingMonitor multiple client inboxes and respond quickly () during coverage hoursCategorize replies (positive, objection, wrong person, bad timing, unsubscribe)Keep tone aligned with each client's brand (professional, human, conversational)Use "One-and-Done" where possible: resolve threads cleanly without unnecessary back-and-forthQualification (momentum-first)Ask the minimum questions needed to determine fit + next stepRoute correctly:book, nurture, or disqualifyEscalate edge cases outside SOP (legal threats, press, partnerships, sensitive complaints)Appointment setting & calendar coordinationBook calls on the correct client calendar, handle time zones, propose times, and confirm detailsIf no slots exist, coordinate with the client/internal team to open time or rerouteSend confirmations and reschedule flows to protect the show rateFollow up warm threads until booked, disqualified, or moved to nurtureRe-engage "not now" leads according to SOP and timingCRM hygieneLog every interaction, status, key context, and next step in the CRMCreate clean handoff notes: thread summary + what matters + what to do nextNot your responsibilitiesWriting outbound cold email copy from scratchScraping leads/list buildingClosing/running sales callsClient relationship management (beyond necessary scheduling/clarification)Tier 2 (earned after Tier 1 is stable for 2–4 weeks) Templates, SOPs, process improvementsBuild and maintain client-specific reply templates (by reply category + offer)Update SOPs as new edge cases appearReporting & insightsWeekly insights beyond metrics: objections, ICP mismatch signals, offer confusion, competitor mentions, "not now" patternsFlag quick wins that increase conversion (better first responses, tighter qualification, improved reminder flows)Performance scorecard (how you'll be measured) Speed Bookshow ratebaseline first, then improve monthlyConversionQualified booked call rate: tracked weekly (rules provided per client)ExecutionDaily warm follow-ups: volume-based target (typical range*****/day )Inbox zero: all threads responded to/routed/scheduled/nurtured dailyCalendar & routing accuracy:zero tolerance(wrong calendar, time zone, contact, or context = critical error)QualificationsExcellent written + spoken English (clear, direct, human;
no corporate fluff)Exceptional attention to detail + context switching (zero tolerance for mixing messaging/calendars/positioning across accounts)Experience in appointment setting / inbound SDR / customer-facing email handlingComfortable with CRMs + calendarsStrong judgment: knows when to follow SOP vs. escalateCalm under pressure;
handles objections and hostile replies professionallyDisqualifies decisively when fit criteria aren't met (booking unqualified calls is a failure)Process-minded: improves systems once execution is stableReply standards (used for coaching, audits, performance reviews)ConcernEducate & EmpowerOne-and-DoneTimelinessDirection & Momentum (every reply advances towardbook / disqualify / time-bound follow-up )Hiring processShort async assessment (ChatGPT allowed):reply to realistic inbound threads + a quick qualification/research taskLoom video (required, submitted at the end of the assessment):2–3 minute introduction in EnglishInterview call:live roleplay + live routing/context-accuracy scenarioDecisionTo applyApply via LinkedIn and complete theshort async assessment(instructions provided after applying).
At the end of the assessment, you'll be asked to include: Confirmation of your availability to work9:00 am – 6:00 pm ET (Mon–Fri)Reminder:OTE €1,500–€2,200/month.
Applications require completing the assessment and submitting a Loom link.Referrals increase your chances of interviewing at Virtus Medium by 2xGet notified about new Sales Development Representative jobs inPortugal .
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