Experience the thrill of working with a multicultural team in a dynamic company that partners with renowned brands.
As a Technical Support Specialist for Electric Bikes, you will be responsible for delivering exceptional customer service to our German market.
Key Responsibilities
* Manage all incoming queries effectively in a customer service environment, focusing on technical issues and providing timely resolutions.
* Respond to calls and emails from enterprise clients, gathering information to resolve queries and maintain client relationships.
* Record all required data elements in our CRM system to ensure seamless follow-up and qualitative support.
Our ideal candidate has:
* Native-level fluency in German and English.
* At least 6 months of experience in Technical Support.
* Excellent communication skills, both written and oral.
* The ability to operate in high-pressure situations.
* An analytical and problem-solving mindset.
* A customer-centric and quality-oriented approach.
What We Offer
* Long-term opportunity with career growth potential.
* Rotating shifts to accommodate project needs.
* A competitive salary package, including gross monthly pay, performance bonuses, and meal vouchers.
* Reimbursement for transportation costs and private health insurance.
* Opportunity to collaborate with leading brands and work in a multicultural environment.
Join us in Lisbon, Portugal, and take advantage of this unique chance to evolve your career and personal life.