Sales Director - Telco
(m/f)
Referencia: JN -072025-6787866
Adicionado em 11.07.2025
Sobre os nossos clientes
Our client provides cloud-based, industry-leading Business Support Systems (BSS) for telecom operators-covering unified billing, eSIM orchestration, customer experience platforms, and AI-driven analytics to optimize revenue, reduce operational costs, and enhance customer satisfaction
Descriçăo da oferta
The Sales and Account Manager is responsible for account management of a cluster of accounts with our customers based in Europe as well as pursuing new business sales opportunities across Europe or accounts that extend outside territories.
Description
Customer Relationship Management. Acting as the primary point of contact for customers, building and maintaining long-term relationships ensuring customer satisfaction and loyalty.
Lead generation. Actively seek out potential new customers using multiple methods.
Sales pipeline management. Track and manage the sales process though our CRM system (Salesforce), ensuring accurate forecasting and reporting.
Understanding customer needs. Engage in regular dialogue with customers and use market research to understand customer goals and challenges to help shape tailored propositions.
Problem resolution. Address issues or concerns which arise, providing timely solutions and support to enhance customer experience.
Strategic account planning. Work with customers to develop tailored account strategies which align with their objectives and identify opportunities for growth and improvement.
Closing sales. Negotiate terms and finalise agreements to convert leads into customers, meeting or exceeding sales targets.
Following up. Maintain communication with leads and customers post-presentation to address questions, provide additional information and encourage a favourable outcome.
Working across teams. Work closely with research and development, sales, strategic accounts, marketing, managed and professional services teams to ensure customer needs are communicated and addressed.
Voice of the customer. Represent customer interests, ensuring their needs and feedback are considered in decision-making.
Profile
Communication skills. Effective verbal and written communications to convey ideas and solutions clearly
Empathy. Understanding customer and industry perspectives to build trust
Persistence. Demonstrate resilience in the face of rejection and the motivation to pursue opportunities diligently
Organisation skills. Ability to manage multiple accounts, sales pursuits and priorities
Problem solving. Quick thinking, resourcefulness and a collaborative approach to resolving issues
Negotiation skills. Ability to negotiate contracts and terms effectively
Industry knowledge. Knowledge of the telecommunications industry alongside familiarity with the key market trends driving target customer requirements
Selling. Experience of solution and value-based selling
Account management. Effective in managing and growing accounts along with identifying and leading new business opportunities to closure
Process driven. Strong understanding and application of sales and account management processes
Job Offer
The opportunity offers the candidate a strategic, customer-facing role managing key telecom accounts across Europe while driving new business growth for a leading BSS provider. It combines relationship building, sales ownership, and cross-functional collaboration in a fast-evolving, tech-driven environment.
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