Descrição da EmpresaSomos uma Consultora com competências multidisciplinares dotada de um portfólio que abrange diversas áreas, como Financeira, Telecomunicações, Automóvel. Desenvolvemos Produtos e Projectos. Estamos presentes em empresas de referência Nacionais e Internacionais. A nossa combinação única de soluções tecnológicas, metodologias e os nossos recursos humanos qualificam a entrega aos nossos clientes.Descrição da FunçãoMatch Profiler is an Information Systems consultancy with over 25 years of experience in the national and international technology market. We believe in challenging and motivating projects, driven by multidisciplinary and agile teams - and we are looking for those who want to grow with us. With a close-knit approach, we develop solutions that drive business growth with innovation, trust and security. If you aspire to a career that challenges you daily and allows you to make a real impact - this opportunity is for you. We are currently strengthening the team of one of our clients with the following profile: Service Delivery Manager – English Speaker – Hybrid (Lisbon)What we are looking forHard skillsEnglish fluent with advanced writing skills4 years working experience with digital solutionsExperience with ITSM tools (e.g. Servicenow and Jira)Experience on service management deliveryMicrosoft Excel & OfficeITIL Framework / (ITIL 4 certification preferred).Ensuring accurately risk assessmentAbility to manage complex changes and multi-phase releases.Experience with Agile or hybrid development environments.Knowledge of CI/CD and Dev Ops practices.Soft skillsGood communicationTeam spiritProactivityTime managementWhat we have to offerCareful onboarding and close support from day one.Continuous feedback aligned with your professional goals.An accessible and collaborative team ready to support each individual's journey.A close-knit environment where idea sharing and personal development are valued.Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more.Social events and initiatives that strengthen team spirit.LocalizaçãoLisboa, Portugal