Remote Customer Service Representative Job Offer
This is a full-time role with a leading international rent-a-car company, requiring fluency in German and good English for internal communication.
The job involves assisting German-speaking clients via phone, email, and chat, handling car reservations, changes, and issues, and providing policy information and solutions in a professional manner.
Key Responsibilities:
* Handle customer interactions via multiple channels
* Assist with car-related queries and issues
* Provide professional solutions and escalate when necessary
* Deliver excellent customer satisfaction and meet quality KPIs
Required Skills and Qualifications:
* Fluent German (spoken and written) required
* Good level of English for training and internal use
* Experience in customer service is an asset
* Strong communication and problem-solving skills
* Comfortable working rotating shifts, including weekends
What We Offer:
* A competitive salary package
* Ongoing training and onboarding
* An international, supportive work environment
* Career development opportunities in a recognized travel brand
Please submit your CV to start the application process. Once received, you will be contacted to discuss further details.