Job Description
We're a multinational technology company with 30 years of experience and over 141,000 associates providing IT and BPO services.
We're looking for a Quality Specialist to join our project.
As a Quality Specialist, you will identify and rate various types of content (audio, video, text, and photos) according to defined policies and guidelines. You will regularly monitor and evaluate Ads campaign performance to identify areas for improvement.
The role includes reviewing and rating user-generated content in the Ads environment, providing written explanations, and ensuring it adheres to client-provided guidelines.
Roles and Responsibilities
* Evaluate and rate various content types, including audio, video, text, and photos ranging from normal to mildly egregious content
* Assess Ads content for accuracy, factuality, relevance, precision quality, helpfulness, and alignment with policies and guidelines
* Oversee the quality assurance process for all digital marketing campaigns, ensuring they meet the company's standards and client expectations
* Rate and provide clear reasoning while ensuring adherence to guidelines
* Ensure consistency in rating decisions
* Participate in internal training
* Attend calibration sessions/calls
* Support other projects outside of your core project as required
Required Skills and Qualifications
* Native-level Swedish
* Fluent English (B2/C1)
* Basic computer handling skills, including a typing speed of 25-30 words per minute
* Comfortable with G Suite, especially Google Sheets
* Excellent verbal and writing skills, with the ability to present reasoning clearly, concisely, and logically
* Knowledge of established guidelines and best practices for content moderation
* Experience evaluating and comparing content from different sources
* Detail-oriented, rigorous analytical skills to assess content factuality, relevance, and alignment with user intent
* Research skills to evaluate content accuracy and identify trustworthy sources
* Critical thinking skills to identify biases, inconsistencies, and limitations
* Attention to detail to review content according to ethical/legal standards
Benefits
* Base salary above average
* Meal allowance (€9.13 per day worked in meal card)
* Healthcare and dental insurance (since day one)
* Work from an office in Oeiras
* Transport allowance or shuttle
* Fixed schedule (Monday to Friday, business hours)
* One year of contract
Our Culture
We embody driving positive change, celebrating each moment, and empowering everyone to rise.
Whether you're a career changer or an IT expert, apply now with your résumé and become part of our team.
We promote and support a diverse workforce at all levels of the company.