Come and work with us.
We are looking for a talented and accomplished Senior Account Manager to maintain and expand client relationships within our BPO operation. You will be responsible for overseeing account strategy, ensuring service excellence, and driving business growth by developing strong partnerships with key stakeholders. Your ability to manage multiple accounts effectively while identifying opportunities for improvement and expansion will be essential in this role.
As a Senior Account Manager, your daily responsibilities will include:
Client Relationship Management:
1. Serve as the primary point of contact for assigned clients, fostering strong relationships and ensuring client satisfaction
2. Conduct regular meetings and reviews with clients to discuss performance, gather feedback, and address any concern
Strategic Account Planning:
3. Develop and implement strategic account plans to drive growth and improve service delivery
4. Identify opportunities for upselling and cross-selling additional services and solutions
Performance Monitoring:
5. Monitor account performance metrics, including service level agreements (SLAs), key performance indicators (KPIs), and client feedback
6. Analyze performance data and provide insights and actionable recommendations for continuous improvement
Team Leadership and Collaboration:
7. Work closely with internal teams, including operations, training, and quality assurance, to ensure the successful delivery of services
8. Mentor and support junior account managers, offering guidance on best practices and client management strategies
Business Development:
9. Contribute to the development of proposals and presentations to acquire new accounts or expand existing ones
10. Participate in industry events and networking opportunities to promote the company's services and build valuable connections
Market insight:
11. Stay informed about industry trends, market conditions, and the competitive landscape to provide informed recommendations to clients
12. Share relevant insights with internal teams to support product and service development or enhancements
What you need to have:
13. Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred
14. 5+ years of experience in account management or client services within the BPO industry
15. Proven track record of managing multi-million-dollar accounts and delivering measurable results
16. Strong analytical skills with the ability to interpret data and make informed decisions
17. Excellent communication and negotiation skills, with the ability to influence stakeholders effectively
18. Ability to thrive in a fast-paced, results-driven environment, managing multiple priorities
19. Proficiency in CRM software and Microsoft Office Suite
Benefits.
20. Competitive wages and performance-based bonuses
21. Comprehensive training and opportunities for professional development
22. A collaborative and inclusive team environment
23. Employee benefits, including health insurance, retirement plans, and paid time off
24. Opportunities for career advancement within a growing organization
Go further with Foundever
If you are a motivated professional with a passion for client success and a desire to drive growth in the BPO industry, we invite you to apply