Job Overview
This is a Client Success Manager position that combines proactive client outreach with attentive listening and responsive support.
* To succeed in this role, you will deliver exceptional experiences to our clients while helping them maximize the value of our services through a consultative and supportive approach.
Main Responsibilities
1. Develop and maintain ongoing relationships with assigned clients.
2. Monitor client success metrics and take action when engagement drops.
3. Guide customers toward solutions using your product knowledge.
4. Represent the client internally – advocating for their needs.
Requirements
1. You possess strong communication skills in English.
2. You have 2+ years of experience in customer success, support, or onboarding roles.
3. You are able to work independently and prioritize multiple accounts.
4. You embody friendly, detail-oriented, and responsive qualities.