First Point Group is recruiting for a Key Account Manager (Telecoms / SaaS experience) with 10+ years of experience on behalf of a global provider of SaaS-based software solutions for the telecommunications industry.
This role requires a deep level of technical software understanding such as API Inegrations.
The successful candidate must have proven experience managing international tier-1 customers, selling complex software solutions, and operating in an international account environment.This opportunity is 100% remote working and a chance chance to work with an international provider of complex software solutions to some of the world's leading telecom companies.
The Key Accounts include American-based companies which means the successful person must be open to be flexible with their working hours against American timezone.PLEASE NOTE - sponsorship can not be provided.
Candidates must live in the Portugal with valid rights to work.THE OPPORTUNITYThis is a customer-focused Key Account Manager position, initially 100% farming, you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts.Over time, the role will evolve to include approximately 30% new business (hunting) as the account base matures and new opportunities are identified.You will work with Tier-1 and Tier-2 telecom operators and enterprise customers, managing long-term relationships, driving adoption of SaaS solutions, and identifying expansion opportunities across products, regions, and use cases.RESPONSIBILITIESOwn and manage a portfolio of strategic international key accounts, with an initial focus on account growth, retention, and expansionAct as the primary commercial point of contact for customers, building trusted, long-term relationshipsDrive upsell and cross-sell opportunities across software modules, features, and servicesManage complex enterprise stakeholders, including technical, commercial, and executive decision-makersCoordinate internally with pre-sales, product, delivery, and support teams to ensure successful customer outcomesLead renewals and commercial negotiations, ensuring strong customer satisfaction and recurring revenue growthIdentify and develop new business opportunities within existing customers, transitioning into light hunting over timeWork effectively across multiple time zones, including regular interaction with US-based customersMaintain accurate forecasting and account planning in CRM systemsEXPERIENCEMinimum of 10+ years of proven experience as a Key Account Manager / Account Manager / Customer Success–led commercial role within: SaaS / Telco software / OSS / BSS / network intelligence / analytics platformsStrong background in farming existing enterprise accounts, with demonstrable growth and retention successExperience managing international customers; exposure to US and/or APAC accounts is highly desirableComfortable working flexible hours to support customers in American time zonesExperience selling complex, high-value software solutions with long sales cyclesStrong commercial acumen, negotiation skills, and stakeholder management capabilityAbility to operate in a scale-up or high-growth vendor environmentSelf-motivated, structured, and comfortable working autonomously