We are seeking a German-Speaking Service Agent to join our team.
This is an exciting opportunity for you to provide top-notch customer service to our clients in their native language. As a German-speaking service agent, you will be responsible for handling customer inquiries via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise.
The ideal candidate will have fluency in German (C1+) and proficiency in English (B2+), with experience in a customer-focused environment. Excellent communication and persuasion skills are essential, as well as the ability to work independently.
You will have the opportunity to work from the comfort of your home, joining a vibrant international team in the travel and tourism industry. We offer career development and growth in a well-established global client environment, full training provided.
Key Responsibilities:
* Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
* Handle sales inquiries with confidence and professionalism
* Guide clients through available packages, promotions, and upgrades
* Resolve queries and ensure customer satisfaction throughout the booking process
* Upsell services when appropriate to enhance the overall customer experience
* Maintain accurate records of customer interactions and transactions
Required Profile:
* Fluent in German (C1+) and proficient in English (B2+)
* Experience in a customer-focused environment
* Excellent communication and persuasion skills
* Ability to work independently
* Eu Passport or valid work permit
What We Offer:
* Opportunity to work from the comfort of your home
* Join a vibrant international team in the travel and tourism industry
* Career development and growth in a well-established global client environment
* Full training provided