Experis is recruiting a Customer Service Role for an international European company in the process of setting up a new location in Lisbon.
As part of its expansion, we are looking for a bilingual customer service representative who is fluent in French.
This role is key to ensuring seamless communication between our customers and our employees, facilitating efficient service delivery.
Responsibilities: Coordinate with employees to ensure timely acceptance and execution of services Assist customers during onboarding, ensuring accurate information is gathered Resolve and troubleshoot service execution issues, such as accessibility challenges Manage and process customer feedback, damages, and quality issues Handle employee absences according to established guidelines Ensure customer payment information is current and accurate Respond to employee questions regarding contracts and payroll issues Provide feedback on employee performance, escalating issues when necessary Initiate contract changes for employees as needed Participate in the planning and execution of events for employees and customers Make regular calls to employees and customers to ensure service quality and collect feedback Requirements: Ambitious, committed and focused on self-improvement Exceptional interpersonal and communication skills Excellent telephone etiquette and customer relationship management French + Fluent in English (C1)